To process your request on time, review the following information and follow the procedures below:

Our technical support team will help you review your case and provide you with expert technical information if necessary. All product returns must comply with CONNECT3 return policies to issue a Return Authorization.

CONNECT3 only accepts returns within the Manufacturer's Warranty Period and/or within 30 days from the date of the invoice for a refund.

Types of Return That Can Be Requested

Replacement Returns - must be within the manufacturer's warranty period. A replacement will be sent upon receipt of the defective product. CONNECT3 reserves the right to submit questionable returns to additional tests that could cause some delays in sending a replacement.

All refunds are conditional on the product, all accessories and packaging being in a new condition and being re-sold as new.

Replacement returns or DOA products - must be reported within 15 days of purchase to be shipped.

Cross-shipping (Advanced Replacement) of DOA / or Defective Product - must have prior approval of connect3 support and have an authorization number at the time of placing the order. A replacement will be sent through ground service by CONNECT3 and the equipment will be charged to your default payment method prior to shipment. Hasty shipping is available upon request for an additional charge.

Return for Refund - must be informed within 30 days of purchase and is subject to a 15% replenishment fee. Your account must be up to date to receive a refund. Software or license keys are non-refundable.

Technical support or training sessions are non-refundable.

Return Shipping Guidelines

• Defective products / DOA are returned ONLY FOR REPLACEMENT with the same product/model. Deviations from this policy can result in a return service fee.
• Devices returned for reimbursement must be received under completely new conditions with manuals and accessories. To achieve this, use a different protective box to cover the original boxes to prevent damage during shipping.
• All accessories such as manuals, accessories and cables must be included; otherwise, customers will be charged for missing parts.
• The RMA number must be visible on the shipping label or outer box.
• Customers are responsible for all return shipping costs.
• CONNECT3 is not responsible for any return lost or damaged during shipping.
• Refund returns should not be used and include all components.
• Returns must be sent with paid and duty-free freight.
• Return authorizations are only valid for 15 days for domestic customers and 30 days for international customers.

CONNECT3 will send a replacement through ground service and only to an address in Puerto Rico. Replacements to a U.S. or Canadian address will be shipped through the U.S. Postal Service.

If the product is found not defective, your account will be charged an inspection fee of at least $60 per unit, which will be returned at the reseller's expense.

Lost Shipping/Load Damage Guideline

Contact CONNECT3 within 7 days of the delivery date to report the claim.

UPS/FedEx must inspect the damaged package and issue a call label to return the item to CONNECT3. Save the receipt for your records in case CONNECT3 has not received the product.